Job Summary:

• Community Liaisons picks up and delivers packages, documents and other items.
• Community Liaisons facilitates customer partnering, prepares and delivers custom corporate messages and materials to our customers’ communities.

Essential Functions:

• The COMMUNITY LIAISON adheres to legal and ethical requirements regarding the products and services of the agency.
• The COMMUNITY LIAISON insures compliance with all policies and procedures.
• The COMMUNITY LIAISON ensures accuracy of messages taken.
• The COMMUNITY LIAISON maintains accurate filing, office material, and ensures office equipment is maintained at acceptable working levels.
• The COMMUNITY LIAISON assists with appropriate handling of faxes, emails, and scanning of documentation.
• The COMMUNITY LIAISON works within company financial goals, and acts to ensure cost containment.
• The COMMUNITY LIAISON identifies and reacts accordingly to problems as they arise, offering solutions for quick resolution.
• The COMMUNITY LIAISON communicates effectively with business office and clinical personnel.
• The COMMUNITY LIAISON is sensitive to the needs of our clients, family, physicians, staff, and support services.
• The COMMUNITY LIAISON participates in training and in-service programs to enhance their skills and knowledge.
• The COMMUNITY LIAISON reviews and reacts in a timely manner to daily and weekly reports as assigned.
• The COMMUNITY LIAISON promotes a positive attitude at all times.
• The COMMUNITY LIAISON performs other duties as assigned or as needed.

Education:

• High school diploma or GED

Training Requirements:

• A minimum of one year related experience preferred
• Proficiency in contact management software (Office, Excel, Power Point) preferred

Knowledge Requirements:

• Must be able to talk through oral and written expression to convey information effectively.
• Must be able to read, write, speak and understand the English language.
• Demonstrate excellent organizational skills.
• Able to make independent decisions when circumstances warrant such action.

Professional Requirements:

• Maintains and ensures HIPAA compliance.
• Responsible and accountable to the Administrator and the CEO regarding time availability and performance.
• Maintains good rapport and cooperative working relationships with physicians, referrals sources, regulatory agencies and staff.
• Adheres to company dress code.
• Attends annual review and departmental in-service training.

Other information:

• Must have valid State driver’s license and have a clean driving record.
• The applicant does not have record of a crime, offense or misdemeanor as defined in 97.241 of the Texas Administrative Code, Title 40, and Chapter 97.
• The candidate must adhere to high personal and professional ethical values.
• The candidate agrees to adhere by THCS Credo and Behavioral Expectations.